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How Hutility’s E-Commerce Integration Connects Your Store and Sage 300 — and Drives Conversions, Efficiency, and SEO Performance  

Integrating your e-commerce store with your back-office systems (like ERP) is no longer optional — it’s essential for scaling efficiently, reducing errors, and delivering a better user experience. Below is a FAQ guide that explains how Hutility’s e-commerce integration works. 

Frequently Asked Questions (FAQ) 

1. What is the Hutility e-commerce integration? 

Hutility’s e-commerce integration is a solution that seamlessly connects your online storefront (Shopify, Magento, WooCommerce, Squarespace, etc.) with Sage 300 ERP (or similar back-office systems). It automates the flow of orders, product data, inventory levels, pricing, customer information, and shipping status to remove manual duplication and data silos. 

2. Which e-commerce platforms does Hutility support? 

We currently support integration with Shopify, WooCommerce, Magento, and Squarespace. If you use another platform, we can often extend compatibility or build a custom connector. 

3. How often does the data sync between my e-store and Sage 300? 

The sync is designed to run on a schedule you define. Typically it can run automatically every few minutes to keep your data fresh and consistent. You have flexibility in how frequently to push or pull updates based on your throughput and latency requirements. 

4. What data elements can be synced? 

You can selectively choose which types of data the integration handles, including: 

  • Orders (new, edited, canceled) 
  • Customer profiles and addresses 
  • Product catalog, attributes, SKUs 
  • Inventory / stock levels 
  • Pricing, discounts, tax rules 
  • Shipping cost, status, tracking info 
  • Order status updates and fulfillment 
  • Custom fields or custom modules 

5. Will the integration interfere with my existing Sage 300 setup or customizations? 

No. The integration is designed to coexist with your current Sage 300 environment and any custom modules or workflows you have in place. We take care to isolate the integration logic so it doesn’t overwrite or conflict with your existing customizations. 

6. How does Hutility handle errors or data exceptions? 

  • Errors or mismatches (e.g. SKU not found, data validation fails) are logged and flagged for manual review. 
  • You can set business rules or exception workflows (e.g. skip syncing a product with missing fields). 
  • Our team provides technical support and monitoring to resolve data conflicts and ensure integrity. 

7. What is the onboarding or deployment process? 

The process usually follows these phases: 

  1. Discover & Define – Understand your systems, workflows, challenges, and goals. 
  1. Design & Develop – Create or configure connectors, mapping, logic, error handling. 
  1. Test & Optimize – Rigorous QA, trial runs, feedback, performance tuning. 
  1. Launch & Support – Deploy to production and provide ongoing updates and assistance.  

8. What support is available after setup? 

After launch, Hutility offers: 

  • Technical support for issues or anomalies 
  • Updates, patches, and enhancements 
  • Guidance as your business evolves 
  • Custom tweaks to new workflows, expansions, or added modules 

We hope this FAQ gives you a clear picture of how Hutility’s e-commerce integration works, and how it can help your business scale smarter by improving engagement, conversions, and SEO/AEO performance. 

If you have more questions or want to discuss integration for your specific platform or scenario, feel free to reach out—we’d be happy to walk you through a customized plan.